Customer Support Team Lead

We are looking for a Customer Support Team Lead to build and scale a team of support heroes while maintaining a human approach to customer support. 

The projects we work with are the world’s #1 mobile and web products in the Health & Fitness category.

Your responsibilities 

• Build and manage a remote team of support heroes
• Participate in a hiring process to scale the team
• Set KPIs and contribute to the improvement of team performance
• Improve existing and build new workflows to ensure smooth and efficient team functioning and interaction with other departments
• Create and update work documentation
• Build and maintain a healthy work environment, keeping the team motivated and engaged

Your professional qualities

• Experience as Customer Support Team Lead or Supervisor 
• Understanding of fundamental customer support KPIs 
• Strong leadership and organizational skills 
• Experience in scaling a team and participating in the hiring process
• Large experience in building and optimizing team’s workflows 
• Excellent communicational skills
• Ability to work independently with limited supervision in a fast-paced environment
• Fluent written and spoken English 

Would be a plus 

• Experience in managing a remote team
• Fluent in a 2nd language

What we offer

• 100% remote work: work from anywhere, so you don’t have to spend time on a long commute
• Fixed schedule: choose a shift that suits your lifestyle best, with no shift switching
• Personal and professional development: you’ll have access to a corporate library, online learning platforms, and training to help your professional growth. You will also be provided with regular feedback and coaching for personal growth. 
• Healthy work environment: despite working remotely, we strive to build close and trusting relationships in our team by creating a supportive and friendly environment
• Days off: we offer paid annual leave (20 work days) and sick leave (30 work days).  
• Competitive compensation 

Want to apply? Let us know